Term and CONDITIONS

1.TERMS AND CONDITIONS

PRIVACY POLICY

Anna Castro uses the information that you provide in order to create a commercial relationship gap (client and supplier) to make possible the commercial transactions carried out between the parties. Anna Castro does not share or sell database information and protects its confidentiality as permitted by law.

1. USE OF COOKIES

Sometimes the website uses cookies, small data files that are generated on the client’s computer and that allow the following information to be saved:
• Summaries of personalization of the contents that the user chose in her first visit to our website.
• Summaries involved in the inspection of access to restricted areas.
All our cookies save the information in an encrypted form and are automatically destroyed after a certain time and therefore do not constitute any threat to security or privacy.


2. DATA PROTECTION

Anna Castro cares about security and to guarantee the confidentiality of the data provided by our clients and users.
Anna Castro takes care of the privacy of the data provided by users and guarantees that in no case will they be transferred to third parties. The logistics company that sends the order and the bank that carries out the transaction have access to these data solely and exclusively for the fulfillment of these purposes.
Anna Castro never saves the information of credit and debit card numbers at the time of formalizing payments in any database. The security and confidentiality of electronic transactions run under the banking entities and payment processors, which give great confidence when making payments online.

3. PAYPAL

Our virtual store operates under PayPal, which is responsible for providing a platform for electronic commerce and selling our products and services to you.

RETURN POLICY

We work with materials of excellent quality and the margin of damage or dissatisfaction by our clients is minimal.
Please note that there are no money refunds.
The change of online sales garments is allowed only by size and color, for a maximum period of 10 days after the purchase was made, as long as the garment is kept with its original internal and external labels, and has not been used or modified from its manufacturing state, If the garment is in different conditions, keep in mind that it will be returned without obtaining any change. Keep in mind before trying the garment not to use oils of any kind or creams, to have a clean body and not to have deodorants that can damage the garment. This is a delicate garment therefore you have to have hygiene and take a bath before trying it, wearing underwear or shorts, for this reason we want you to be careful and not make these mistakes otherwise we will not make any changes. Keep in mind that the products are very intimate and must be in perfect condition, keep in mind that we do not make changes for hygiene.

Thong shapers, body wraps,  Shapers with the crotch area  Bras, and  Gel

To start the return process please send us your request to the email sales@annacastrouk.com, then you must send us the belt again to the following Address: Unit 4 Castle Square SE17 1EN London, UK Tel 02036016979 or 07517094602, Allow us between 7 and 10 business days to process your change. The customer must bear the transportation costs and others incurred in the process to return the product back to the address indicated above. Remember there is no refund of shipping costs or changes.

We recommend you to track the package and inform the company that made the shipment and we will confirm the receipt of the garment to make the respective change, we use the Royal Mail service is the most common in England UK, first class is Make the shipment and it can be tracked according to the number of the guide this information will be sent to the client by wasapp or email, the delivery time depends on the transport company, it can be 3 days, also keep in mind, if the change is For a lower value, the remainder of the garment will be returned to the same debit or credit card with which the payment was made, if the change is for a higher value, a new order must be made without having a price charge in the shipment, You can make a single change per invoice for free, you must bear in mind that the garments in promotion or with a seasonal discount do not have change or guarantees due to their conditions of sale.

Also keep in mind that if you make international purchases it may take between 10 days and the cost depends on the transport company. Please keep in mind that all products go through product control like any article, as well as the payment of taxes this does not It is part of the price of the product is the responsibility of the client, all these procedures may delay delivery a bit but it is the regular channel and must be respected, that is not in our hands. 

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